When it comes to online shopping, sometimes it's hard to know what size to order, especially when you're not able to try on the clothing before you buy it. But at Martha’s , we take customer service to the next level, even when it comes to our online customers.
Recently, we had a customer who placed an order on our website for our Beautiful Blair Blazer . However, we noticed that the size she ordered might not have been the best fit for her. Rather than simply fulfilling her order as is, we took the time to answer her questions and make sure she had the right size.
Once we realized that the size she had ordered was too small, we offered to try on the Blazer , measure it, and send her photos and texts so that she could get a better understanding of how it would fit. Our team went above and beyond to make sure that our customer felt confident in her purchase before it was even shipped to her.
The extra effort didn't go unnoticed. Our customer was thrilled with our personal service and felt grateful for the extra attention to detail. In fact, she even left us a glowing review , praising our staff for their kindness and expertise.
At our boutique, we believe that personal connections with our customers are key to building a great Martha’s community , and this experience is just one example of how we go the extra mile to make sure our customers are happy. We want our customers to not only love our clothing and accessories, but to also love the experience they have with our boutique.
So, if you're ever unsure about what size to order or have questions about anything on our website, don't hesitate to reach out to us. We're always here to help and we'll do whatever it takes to make sure you have a wonderful shopping experience.
nb: the best way to communicate is via text on our shop phones .
Love to help you soon
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